As I intend to produce some audio versions of my material - I bought myself a headset/microphone set in June for over $100. (see I'm taking this seriously!)
It seemed to work only occasionally - and just seemed to produce a constant hum when I last tried to use it a couple of days ago.
So - I took it back to the large retail chain I originally bought it from - expecting it to be sent away to the manufacturer - and my audio plans would then be put on hold until they finally sent a replacement.
Except...
Within less than 3 minutes of explaining the problem - it was exchanged (with no-questions-asked) for a brand new model!
Whether it was luck that I was dealt with by a manager or not - I don't know - but what I do know is was that they exceeded my expectations.
I walked out of the store with a smile on my face - and a 'weight' off of my shoulders.
Whatever you do, wherever you are - if you can 'over-deliver' then you will set yourself apart from your competitors and your peers.
Even better - if you 'under-promise' as well as over-delivering then you will certainly be 'head and shoulders' above everyone else.
This isn't purely restricted to business. Think of how you can apply it in your career - or in your relationships.
It doesn't always take a lot of effort to do that little bit extra. Take it from me - that little bit extra is always going to make a big difference!
Posted by vurnumg
